City of Burton, Michigan - Case Study

September 4, 2013

By CBI Telecommunications, Author:  Larry Garver

City Profile

Burton is a city in Genesee County in the state of Michigan and a suburb of Flint. The population was 29,999 at the 2010 census, making Burton the second largest city in Genesee County.

The Problem

The City of Burton was interested in reducing costs on their Wireline telecommunications expenses, but lacked the staff with time and experience to optimize their telecom infrastructure.  The City also wanted to upgrade their phone system, but did not have this in their budget.  The City was hoping to use cost-savings on telecom expenses to help pay for the desired new phone equipment.

The Solution

CBI Telecom first did a thorough audit of the City’s Local, Long Distance and Internet services accounts and contracts.  This audit allowed CBI to compile a comprehensive telecom inventory for the City, as well as reconcile invoice pricing to contract rate schedules.  As the City’s contracts were expired or soon to be expiring, CBI conducted an RFP (Request for Proposal) on behalf of the City, obtaining and analyzing quotes from qualified vendors.

CBI provided the City of Burton with a comprehensive, side-by-side comparison of quotes received in the RFP process, along with our recommendations:

  • Moving forward with a new/improved contract with the incumbent Local/Long Distance vendor.
  • Converting Internet service to a new vendor.

The Results

After gaining the City’s approval of our recommendations, CBI assisted in getting the renewal Local/LD contract signed, implemented and billing correctly.  For the new Internet Service Provider, CBI communicated the provisioning specifications to the new vendor and helped project-manage the conversion to accomplish a smooth transition between providers.

BOTTOM LINE—Local/LD cost reduced by 49%; Internet Service cost reduced by 67%.


The City of Burton realized significant savings thru partnering with CBI Telecom, enabling the City to move forward with plans to purchase new phone system.


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