What is VoIP?

Stands for Voice over Internet Protocol (VoIP) Telephone Service

Summary

thumb_testimonial.gifVoice over Internet Protocol (VoIP) is a technology that allows you to make telephone calls over the network instead of your regular telephone line. This also works with the traditional PBX systems.

Voice over IP (VoIP), which is sometimes referred to as IP Telephony or a converged voice/data network, is an increasingly popular way to provide telephone services in a large enterprise. Rather than have completely separate systems and communications infrastructure for providing telephone and network services, VoIP provides telephone service on a standard IP data network. From the Office of Information Technology, University of California, Irvine.

Success Story

This global manufacturer had recently completed an installation of an enterprise wide VoIP telephone system and engaged their local carrier’s account team to conduct an audit and network evaluation. The results provided by this vendor did not meet the client’s expectation. They retained CBI to perform a complete evaluation and audit of all local, data and long distance services.

During the audit CBI identified a multitude of lines, assorted circuits, payphones and trunks not in use at various locations. Through our process these lines / circuits were located and evaluated, and determinations were made that these service lines could be eliminated. This resulted in an on-going annual savings of $165,300.

Our team compared all invoices and services against numerous corporate contracts and discovered discounts being applied incorrectly, incorrect charges, features and services not needed and contracts that were not implemented correctly; all resulting in credits of $300,000.

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